tokyo よくある質問

Registration will begin 5 minutes prior to your appointment time.After about 5 minutes of explanation, the staff will leave the room and you will have 15 minutes to take photos. After the shooting, we will send you the photo data.
The entire process takes about 30 minutes.

Please go to “tokyo""Booking" in the menu section of our homepage.
*Please be careful not to make a mistake about the store.

予約時にクレジットカードによる事前決済をお願いしております。ご来店時に追加するオプション料金は、現金、PayPay、クレジットカード決済をご利用いただけます。

The cancellation policy is as follows.

＜Cancellation Policy＞

・Cancellation of Reservations
If you wish to cancel or reschedule your reservation, please contact us or use our official LINE.

・Cancellation Charges
【 Same day: 100% / Previous day: 50% / 7 days before ~ 2 days before: 30%】
※The fee includes any additional options, etc.

・Late Arrivals for Appointments
In the unlikely event that you arrive late for your appointment, please contact us via the official LINE as soon as you know that you may be late. If you do not arrive 30 minutes after your reservation time, your reservation will be automatically cancelled.

However, in case of unintentional cancellation due to illness or injury, we may adjust the cancellation fee for your next visit.

We apologize for the inconvenience. We are sorry to inform you that we only accept reservations until 11:59 p.m. the day before the event.

Changing rooms are available in the studio.We ask that you change your clothes within the shooting time, so if it takes you longer to change, please ask for the option to extend the time.

＋ 税込 1,500 円で10分の延長が可能です。
(＋ 税込 3,000 円 で最大20分まで)

Currently, we can accommodate up to 8 people at a time; if you would like to bring more than 9 people, please contact us for more information.

発生いたします。撮影の有無にも関わらず、人数追加として ＋ 税込 1,500 円ずついただいております。

If you have an iPhone or iPad, we will send you the data on the spot using AirDrop. However, for Android users, we will use Google Drive. (It may take up to a week to send the data.)

As for the photo data and photo prints that can be sent via AirDrop, we will basically hand them over on the day of the event.

Although there are no specific requirements, children of elementary school age and younger must be accompanied by a parent or guardian.

We look forward to commemorating the occasion with your family.
However, we basically limit the number of dogs and cats to small dogs and cats only.

We are sorry. We do not have a parking lot. Please use coin-operated parking lots in the neighborhood.